Customer Service and Technician Sales Training

Excellence In Customer Care Training: Understanding what customers want and need; handling complaints; what customer care means to your sales, profits, and co-workers income, etc. Perfect for owners, managers, salespeople, call-takers, and technicians. What you don’t know will surprise you, and may be currently hurting your business without you even knowing it.

Sales Coordinator Training: Call taking/making; Lead tracking and management; Reporting; Salesperson accountability and coaching; Customer care; Installation coordination; etc. Designed to create a sales support person that will hold salespeople accountable, and ultimately pay for him/herself in performance.

Customer-Oriented, Results-Driven Call-Taking/Call-Making: Includes an overview of “Excellence In Customer Care” along with detailed scripts for taking and making customer calls. Designed to yield greater customer happiness, more scheduled appointments and more sales. The ultimate course designed specifically with your first-impression call-takers in mind.

THE ULTIMATE EMPLOYEE MOTIVATION and TECHICIAN SELLING WORKSHOP: The first day of this 2-day workshop will have your entire staff re-evaluating their lives and looking at their personal goals, communication, relationships, attitude and mental state in order to prepare them for excellence in their job role. Day 2 is strictly an intensive study of how the technician can deliver better service to the customer while maximizing every opportunity to sell repairs, add-on products, service agreements, replacement equipment or convert leads

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