Drew Cameron to Present ACCA Webinar

Written by Drew Cameron    Comment & Respond    Print Article

Drew Cameron will present "Technician Communication Excellence & Sales Effectiveness" webinar on Tuesday, December 15th from 2:00 to 3:30pm ET for ACCA.

Service Managers will learn how to inspire technicians to aspire to a greater standard of performance and quality of living achieved by enhancing their customer communications and sales performance. 

The focus is on executing an effective 50-step service call process in order to setup sales opportunities and deliver excellent customer care.  From setting the stage properly technicians are able to maximize the revenue potential and profitability from every call and increase add-on sales, average tickets, agreement sales and lead generation, in addition to departmental cross-promotion, while delivering greater customer service and satisfaction.  Customers that feel better served will provide more referrals. 

Technicians that can  communicate more effectively without feeling like they are selling, but rather serving, will be more at ease, make more sales, and feel more fulfilled and be better compensated.  And the company will ultimately be more successful. 

You will walk away with a better understanding of an efficient service call process, effective customer care, excellent communications and dynamic sales skills, as well as some turnkey tools you can use to enhance the process.

Click here for details.

Published: October 7, 2009 9:00 AM by Drew Cameron