| |
December 21, 2009
by Drew Cameron
During this holiday season and with Christmas approaching, I reflect back on a year that was eventful to say the least no matter how you look at it personally and/or professionally.
As we look toward 2010, I want to say thank you to all my family, friends, colleagues, and clients in and out of the industry for your support and confidence in me, my company and our services.
Complete Article...
December 9, 2009
by Drew Cameron
Salesperson desires a salary either at hire, ongoing, or after being commission only for a period of time or facing going on commission only after the initial training salary expires. The other more likely scenario is that the salesperson is in a slump and not making sales. What should you do?
Complete Article...
November 2, 2009
by Drew Cameron
A technician visits a home with no heating on a 18 year-old heat pump where the diagnosis is a dead compressor. The tech gathered all the necessary information to prepare a quote. When the office called the customer to schedule a follow-up visit to present the tech’s findings and recommendations, the customer did not want to set an appointment and wanted the quote faxed or emailed. As it turns out the customer already received a quote from a competitor, and wanted to comparison shop. How do you stop this from happening?
Complete Article...
October 8, 2009
by Drew Cameron
As a traveling sales trainer, coach and business development consultant, I work with salespeople across the United States and am in homes with these salespeople every week.
The most important lesson I teach, and the one salespeople I ride along with tell me makes the biggest difference in how they approach every sales opportunity, their performance, and personal income, is the positioning, timing, control and flow of information shared with potential customers.
Complete Article...
|
|
| |
|
|
 Articles, News, Events & Highlights
|
LAST CHANCE: Don't Forget About the Jam-Packed Sales WebinarDecember 14, 2009
Drew Cameron will present "Technician Communication Excellence & Sales Effectiveness" webinar on Tuesday, December 15th from 2:00 to 3:30pm ET for ACCA.
Service Managers will learn how to inspire technicians to aspire to a greater standard of performance and quality of living achieved by enhancing their customer communications and sales performance.
The focus is on executing an effective 50-step service call process in order to setup sales opportunities and deliver excellent customer care. From setting the stage properly technicians are able to maximize the revenue potential and profitability from every call and increase add-on sales, average tickets, agreement sales and lead generation, in addition to departmental cross-promotion, while delivering greater customer service and satisfaction. Customers that feel better served will provide more referrals.
Technicians that can communicate more effectively without feeling like they are selling, but rather serving, will be more at ease, make more sales, and feel more fulfilled and be better compensated. And the company will ultimately be more successful.
You will walk away with a better understanding of an efficient service call process, effective customer care, excellent communications and dynamic sales skills, as well as some turnkey tools you can use to enhance the process.
Click here for details. Gas Leak Destroys Home and Takes LifeDecember 11, 2009
Please take a look at this sad and devastating news story from Knowxville, TN about a life that was taken in an explosion and fire due to a natural gas leak.
Please make sure you inform your customers and the community about the importance of annual gas appliance maintenance and safety inspections and/or the need to replace old and faulty equipment.
Click here to watch video news segment. Don't Miss The Sales Inspiring ACCA WebinarDecember 9, 2009
Drew Cameron will present "Technician Communication Excellence & Sales Effectiveness" webinar on Tuesday, December 15th from 2:00 to 3:30pm ET for ACCA.
Service Managers will learn how to inspire technicians to aspire to a greater standard of performance and quality of living achieved by enhancing their customer communications and sales performance.
The focus is on executing an effective 50-step service call process in order to setup sales opportunities and deliver excellent customer care. From setting the stage properly technicians are able to maximize the revenue potential and profitability from every call and increase add-on sales, average tickets, agreement sales and lead generation, in addition to departmental cross-promotion, while delivering greater customer service and satisfaction. Customers that feel better served will provide more referrals.
Technicians that can communicate more effectively without feeling like they are selling, but rather serving, will be more at ease, make more sales, and feel more fulfilled and be better compensated. And the company will ultimately be more successful.
You will walk away with a better understanding of an efficient service call process, effective customer care, excellent communications and dynamic sales skills, as well as some turnkey tools you can use to enhance the process.
Click here for details. Catch Drew Cameron's Game-Changing Sales-Driving WebinarNovember 7, 2009
Drew Cameron will present "Technician Communication Excellence & Sales Effectiveness" webinar on Tuesday, December 15th from 2:00 to 3:30pm ET for ACCA.
Service Managers will learn how to inspire technicians to aspire to a greater standard of performance and quality of living achieved by enhancing their customer communications and sales performance.
The focus is on executing an effective 50-step service call process in order to setup sales opportunities and deliver excellent customer care. From setting the stage properly technicians are able to maximize the revenue potential and profitability from every call and increase add-on sales, average tickets, agreement sales and lead generation, in addition to departmental cross-promotion, while delivering greater customer service and satisfaction. Customers that feel better served will provide more referrals.
Technicians that can communicate more effectively without feeling like they are selling, but rather serving, will be more at ease, make more sales, and feel more fulfilled and be better compensated. And the company will ultimately be more successful.
You will walk away with a better understanding of an efficient service call process, effective customer care, excellent communications and dynamic sales skills, as well as some turnkey tools you can use to enhance the process.
Click here for details. View Archives
|
|
| |
|
Downloads
|
Savings % Realized by AFUE LevelDecember 17, 2009
This MS Excel worksheet illustrates the percentage energy savings realized from upgrading from older equipment with a low efficiency AFUE rating to new equipment with a higher efficiency AFUE rating.The AFUE rating for the old equipment is on the left side of the... Click here to learn more & download... Investment Bonus FlyerOctober 22, 2009
This Investment Bonus Flyer and Manager's Special is designed to stimulate sales at the spur of the moment. You can create purchase incentives as needed in addition to your regular marketing promotions.
You change this special as needed based upon seasonality or amount of incentive you are willing to offer to get sales. This way you can have a promotion launched within minutes and generating results immediately instead of waiting for direct mail, newspaper, television, radio, etc. if sales suddenly slow down. The flier should also help get some people “off the fence” that are thinking it over.
Click here to learn more & download... How Installation Affects EfficiencyOctober 8, 2009
The How Installation Affects Efficiency document is a sales resource for salespeople and service technicians to illustrate to a homeowner that the equipment efficiency alone does determine the ultimate overall delivered efficiency of the system once it is installed in a house. Click here to learn more & download... View All Downloads
|
|
| |
|
New Content Notifications
|
|
|
|
| |
HVAC Sellutions respects and protects your privacy. We will not rent, sell or share your personal information with outside companies for their promotional use. Please review our privacy statement.
|
